Support Center

Support

FAQ

Q: What countries do you support?

We currently support 55 countries around the world and are always adding more. A few of the countries we currently support are: Argentina, Australia, Brazil, Canada, China, Denmark, France, Germany, Greece, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland, Turkey, the United Kingdom, and the United States. If you don’t see your country listed and would like to know if we offer support there, please contact us.

Q: What languages do you support in your user interface?

We currently support English,  Chinese, Japanese, and Spanish, but we can add new languages within a few days if requested. If you’re willing to help us translate the UI into a new language, please email us at hello@ginzametrics.com and let us know.

Q: How often do you gather search engine ranking data?

We provide daily search engine ranking data. Along with daily ranking updates, we also update your social signals, competitor comparison data, and recommendations.

Q: How accurate is your search engine ranking data?

We pride ourselves on having some of the most accurate data in the industry and we constantly get better. If you have questions about how we collect data or have recommendations on additional integrations, please contact us.

Q: How often do your crawlers analyze my websites?

Our crawlers get the latest and greatest from your websites every day.

Q: Do you have an API?

We have an awesome SEO API and it’s easy to use. It’s still in early access, so email us to get a key.

Q: What web analytics tools do you support?

We support Google Analytics via API for all of our users and any major web analytics platform for our Agency and Enterprise customers.

Q: How many keywords can you handle? We have a large site portfolio.

The sky is the limit. We have customers that manage hundreds of thousands of keywords with Ginzametrics. We provide our service to these customers on our Enterprise Plus plans (not listed on the main pricing page), which offers bulk pricing for large site and keyword portfolios.

Q: How do accounts work?

There are two types of accounts: your individual user account that you signed up with and then management accounts that you create in the user interface to manage sites. These are similar to accounts within Google AdWords.

When you sign up, you are automatically registered with your own user account and prompted to add a new site to your account.

You can have as many management accounts as you like and can create them for free. These accounts are used to sequester your websites and billing data. If you are an agency, you might want to have one account per client, but you are also free to have one account for all of your client websites. There are additional access permissions that you can manage for each website in an account.

Q: How do I delete my account?

In order to delete an account, you first need to delete any websites within that account (see “How do I delete a site?” just below this question). Once you have deleted all of the websites in your account, you can delete the account from the “Account Settings” tab in your Account Dashboard.

Q: How do I delete a site?

Go to the Settings tab on your site dashboard and you’ll see a link called “Delete Site” in the upper right hand corner. We’ll double check to make sure you really want to delete your site because once it’s gone, it’s gone.

Q: What does Ginza mean?

Ginza is like the 5th Avenue in Midtown Manhattan, in Tokyo, Japan. It’s a glitzy shopping area known for housing some of the most expensive brands in the world. Ginzametrics was born in Tokyo and we thought that Ginza was a nice symbol for a high quality, online commerce platform.